The Electronic Journal of Knowledge Management publishes original articles on topics relevant to studying, implementing, measuring and managing knowledge management and intellectual capital.

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Information about the European Conference on Knowledge Management (ECKM) is available here.

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Journal Issue
Volume 11 Issue 1, ECKM 2012 / Jan 2013  pp1‑115

Editor: Dr Juan Gabriel Cegarra, Dr María Eugenia Sánchez

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Editorial for the ECKM special issue of EJKM  pp1‑2

Juan Gabriel

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Global Social Knowledge Management: From Barriers to the Selection of Social Tools  pp3‑17

Henri Pirkkalainen, Jan Pawlowski

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Web 2.0 and Social Software revolutionize the knowledge exchange within and between organizations. This is one of the claims consultants and software vendors in the field have made. But have the promises been kept and has evidence been achieved so far, in particular for knowledge management in globally distributed settings? As a starting point, our paper introduces the field of Global Social Knowledge Management (GSKM). We see this area as one of the main research area for future research in the Knowledge Management domain. A variety of social software applications have already been seen promising and incorporated into the context of knowledge management (Avram 2006; Zheng and Zheng 2010; Levy 2009). One main assumption is that social software could bridge the traditional gap between human‑ and technology orientation (Avram 2006:1; Fiedler & Welpe 2011). However, there is so far only anecdotal evidence how these applications work in globally distributed organizational settings. Within this paper, we present the key issues for GSKM and elaborate on transferability of these aspects to differing contexts. The main research domains related to GSKM are Social Software and Global Knowledge Management. We present a brief review of state of the art research for these domains and focus in detail on Social Software supported knowledge activities. As one of the first efforts, we perform a mapping of Social Software to KM activities and major barriers. Additionally, we will illustrate through a case study how to contextualize the GSKM approach for educational application area. The paper is a starting point for discourse on this promising field, outlining the research field of globally distributed Social Software‑supported Knowledge Management and discussing current research efforts on the main components. By this paper we intend to contribute towards a research agenda for Global Social Knowledge Management. 


Keywords: global social knowledge management, social software, barriers, distributed teamwork, contextualization, cultural influence


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Knowledge Dynamics Analysis in Negotiations  pp18‑29

Constantin Bratianu, Stefan Iordache

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Can Family Firms Innovate? Sharing Internal Knowledge From a Social Capital Perspective  pp30‑37

Antonio Carrasco-Hernández, Daniel Jiménez-Jiménez

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Knowledge Sharing Among Malaysian Academics: Influence of Affective Commitment and Trust  pp38‑48

See Kwong Goh, Manjit Singh Sandhu

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Results of Knowledge Audit in a Scientific Collaboratory: Possible Applications of Selected KM Aspects in Scientific Collaboratories  pp49‑61

Marcela Katuscakova, Martin Katuscak

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Knowledge Management and the Effectiveness of Innovation Outcomes: The Role of Cultural Barriers  pp62‑71

Antonio Leal-Rodríguez, Antonio Leal-Millán, José Luis Roldán-Salgueiro, Jaime Ortega-Gutiérrez

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Learning Process and Using IT in the Naval Industry  pp72‑80

Eusebio-Ángel Martínez-Conesa, Antonio Juan Briones Peñalver

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Biplot Methodology Applied to an Intellectual Capital Model  pp81‑92

Florinda Matos, Albino Lopes, Nuno Matosand Valter Vairinhos

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The Need for a Robust Knowledge Assessment Framework: Discussion and Findings from an Exploratory Case Study  pp93‑106

Jamie O’Brien

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Designing a Framework to Develop eLoyalty for Online Healthcare Services  pp107‑115

Marcelina Solano-Lorente, Eva Martinez-Caro, Juan Gabriel Cegarra-Navarro

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