The Electronic Journal of Knowledge Management publishes original articles on topics relevant to studying, implementing, measuring and managing knowledge management and intellectual capital.

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Journal Issue
Volume 12 Issue 4, ECIC 2014 / Dec 2014  pp187‑272

Editor: Dagmar Caganova

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Editorial for the ECIC Special Issue of the Electronic Journal of Knowledge Management  pp187‑188

Dagmar Caganova, Milos Cambal, Katarina Stachova, Zdenko Stacho

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Regional Intellectual Capital Formation: A Computational Approach  pp189‑201

Klaus Bruno Schebesch, Eduardo Tomé, Horațiu Șoim

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Intellectual Capital Evaluation: A Project Management Perspective  pp202‑209

Marcin Relich

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Education of Employees in Organisations Operating in Slovakia  pp210‑220

Dagmar Caganova, Milos Cambal, Katarina Stachova, Zdenko Stacho

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An empirical Investigation of Maturity Levels in Knowledge Management  pp221‑231

Ute Vanini, Saskia Bochert

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Trust‑Communication Dyad in Inter‑Personal Workplace Relationships … Dynamics of Trust Deterioration and Breach  pp232‑240

Taina Savolainen, Palmira Lopez-Fresno, Mirjami Ikonen

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Abstract

Abstract: Trust has become an important intangible asset in organizations as a foundation for cooperation in workplace relationships. The paper discusses and examines development of trust in relation to communication within work relationships. More specif ically, the dynamics of trust deterioration and trust breach is studied empirically. The paper examines the interplay between communication and trust and how building, violation, breaches and restoration of trust develop in inter‑personal workplace relati onships. The aim of the paper is to provide new knowledge and insights of the dynamics between communication and trust and make practical implications to leadership and HRM for human capital development. By presenting the empirical findings from a qualit ative case study with other complementing data the paper also aims to shed more light on how poor communication, in particular, affects trust development between actors involved. The paper advocates the importance of developing trust and communication for intangible intellectual asset in workplaces and their management. Originality of the paper is based on the idea of exploring the relation between trust and communication, specifically in the situation of trust violation and breach. The paper provides a s till under researched issue of intangible assets, since relational resources such as trust and communication have not been widely examined in the context of trust breach, in specific. In the theoretical discussion, trust and communication are seen interwo ven in interpersonal work relationships. Trust is looked as intangible asset and skill and communication a means and antecedent for trust. The findings show that poor communication plays an important role in deterioration and breaches of trust. Distrust m ay permeate widely within the organization and beyond the original parties involved. If space is left to the low trust climate to develop the consequences may be unfavorable, harmful and even damaging to the organization. Trust violation and breaches seem to be connected with workplace bullying wit 

 

Keywords: Keywords: communication, case study, intangible assets, inter-personal trust, narratives, work relationship, trust breach, qualitative method

 

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Crucial Role of Corporate Culture to Align Organizational Goals with Economic Success  pp241‑250

Zdenka Gyurak Babelova, Jaromira Vanova

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Making Sense of the Intangibles ‑ A Co‑Word Analysis of the most Important Perspective of Analysis  pp251‑260

Eduardo Tomé, Miguel Gonzalez-Loureiro

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Impact of Intellectual Capital and its Components on Firm Performance Before and After Crisis  pp261‑272

Marian Holienka, Anna Pilkov

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